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Customs Declaration


What Is Customs Declaration?

When using a shipping company to send shipment to or from outside of the EU (more specifically the European Economic Area) you will be required to complete a brief customs form and attach this to your item.


All items travelling outside the EU require commercial invoices. Not to worry as the necessary documents will be printed along with the label at the end of your booking.

During the order process you will be asked for details of the parcel. Please ensure that all the information entered on the invoice is correct, with a full breakdown of what is being sent and a value per item. This is a legal requirement and failure to disclose the full contents and values of the parcel may result in it being held by customs in the recipient country. They may also levy charges on the parcel which are outside our control.

There are some items to certain destinations where additional documentation may be required. As every parcel is treated differently, with customs it’s very difficult for us to advise beforehand what additional documentation may be needed, however if it becomes apparent when your parcel is in transit that we require further information then we shall contact you via e-mail.

GoParcel will generate the custom invoice for you, you will print off the invoice and affix one to each parcel before collection. If you are new at using international delivery services? do not worry if you are not sure of how to fill out Customs invoices, just contact our friendly support team, you will instantly get additional information on how to fill out documents correctly in order to avoid delay by Customs.

How Many Copies Do I Need?

The shipper should print the customs declaration, sign it and make two copies of the signed original. There are three in total, one original signed declaration attached to the shipment with the shipping label and two copies of the signed declaration handed to the driver. 

Door To Door Tracking 

Once your shipment leaves the country, you will be able to see where it is at all times. Our tracking tool lets you locate your shipment worldwide and informs you of when we expect it to arrive at its destination.